Dear Crscnt Moon Community,
Crscnt Moon is committed to the health and well-being of our partners and loyal customers during these unprecedented times, as everyone faces new challenges and adapts to the situation we are facing as a society. Please know that at Crscnt Moon, we are taking all the CDC-recommended steps including best practices to help protect and support you, our valued customers.
We hope that you remain safe and healthy during this time, and we encourage you to take extra precautions to safeguard your health and that of others. The Centers for Disease Control and Prevention and your local health authorities are the best resources for updates and answers to questions.
USPS Domestic & International Service Delays due to COVID
Rest assured, Crscnt Moon is working overtime to continue shipping all orders on time, within 1-2 days of order receipt. You may experience delivery delays due to strained mail delivery networks on the part of Postal Services from staffing shortages, flight cancellations and delays, and/or outages that may affect USPS's ability to match estimated days to delivery.
We offer the following resources for knowing the status of your order:
- Order and Shipping Confirmation Emails: After placing an order you will receive an order confirmation by email, and once that order has shipped, you will receive a shipping confirmation email with an order tracking number for live updates on your shipment status.
- Customer Service: If you have questions regarding an order you can reach us at firstname.lastname@example.org. Please note that there may be delays in response times as we review your questions and evaluate current situations. We appreciate your patience during this time.
Thank you for your support
Thank you in advance—not only for your loyalty to Crscnt Moon, but for your patience! We are with you and your family and hope that our products offer you some enjoyment (and style) as we take on this challenge together.
-The Crscnt Moon Family