FAQ

PRODUCT DETAILS & SPECIFICATIONS

WHAT TYPE OF MOVEMENT IS USED FOR WATCHES?

We use a Japanese Miyota Quartz Movement for our watches, one of the most well known in the industry.

WHAT TYPE OF LEATHER IS USED FOR WATCHES?

Our leather straps are made of genuine cow-hide leather.

WHAT IS THE WATCH GLASS MADE OF?

The glass used for our watches is made of hardened mineral crystal.

WHAT MATERIAL IS USED FOR CUFF BRACELETS?

Our cuff bracelets are made of brilliantly polished 316L Stainless Steel, the same steel we use in our watches. Gold & Rose Gold options are 18K gold dipped.

 

ORDER INFORMATION

I NEED TO CHANGE MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

HOW CAN I TRACK MY ORDER'S SHIPPING STATUS?

Once your order is on its way to you, you will receive tracking information including a tracking number via email.

WHAT IS THE RETURN OR EXCHANGE POLICY?

You can find our full return policy here.

 

WARRANTY INFORMATION

IS THERE A WARRANTY ON WATCHES?

Crscnt Moon has a limited warranty that covers manufacturer's defects for two years after the original purchase date. Simply put, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace the watch for free. The warranty does not cover the following: normal wear and tear, batteries, accidental scratches, strap damage, water damage, or theft. Proof of purchase is required for all warranty claims.