When the tracking for your package is updated as "delivered" by the postal carrier, it triggers an automatic email from us to let you know about this status.
Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email, but have not received your package, here is what we suggest:
DOMESTIC CUSTOMERS:
- USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another 1-3 business days, as the package could have been marked as delivered by mistake, and will arrive in the following days.
- Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.
- If the package still does not show up, please call USPS to file a claim. Crscnt Moon cannot reimburse or re-ship orders that were misdelivered by the post office or stolen from a property.
INTERNATIONAL CUSTOMERS:
- Check your door/mailbox for a note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package.
- Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services are used to these questions, and will generally provide helpful information.
- Contact us for additional assistance. Crscnt Moon does not take responsibility and cannot reimburse or re-ship orders that were misdelivered or lost by the post office or stolen from a property.