Please allow an additional 30-40 business days on deliveries for international orders as many countries have taken steps in response to the coronavirus (COVID-19) pandemic that impact their postal operations and customer service.
Delays in package deliveries are common due to flight cancellations and reduced staffing at postal distribution centers. Crscnt Moon continues to ship packages within 1-2 days upon receiving your orders.
Most orders are processed within 24-72 hours of receipt Monday - Saturday, excluding major US holidays. However, due to delivery volumes and COVID-19, orders may experience delays. We use USPS for most deliveries. Occasionally items may be temporarily out-of-stock or back ordered. Rest assured, any shipping delays will be communicated.
If your order has been processing for more than 5 business days, please contact us at email@example.com, we usually respond within 24 hours.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. Most of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail.
Multiple Shipping Addresses
We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.
Shipping Rates & Delivery Times
Below are shipping locations with related costs and delivery times. Please refer to your order confirmation email for the most up-to-date information.
|United States||$5||3-6 Business Days|
|Canada||$7||6-10 Business Days**|
|International||Varies||7-21 Business Days**|
|Orders $100+ Ship Free||**Delays due to COVID-19|
Important note for international orders:
Orders shipped outside the US may be subject to customs inspections and/or fees according to the regulations of the destination country. Crscnt Moon is not responsible for these actions or any reimbursement of customs fees or taxes.
All shipping services are not available in all areas. When necessary, Crscnt Moon reserves the right to change your delivery method at no additional cost.
Business Days & Holidays
All orders process and ship Monday - Saturday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.
Packages do not ship on Sundays or the following US federal holidays:
- New Year’s Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- 4th of July
- Labor Day
- Columbus Day
- Veteran's Day